Tag Archives: business process management

Business Process Management

BPM (Business Process Management)

BPMA business process is a “series or network of value-added activities, performed by their relevant roles or collaborators, to purposefully achieve the common business goal.” These processes are critical to any organization as they generate revenue and often represent a significant proportion of costs. As a managerial approach, (BPM) considers processes to be strategic assets of an organization that must be understood, managed, and improved to deliver value added products and services to clients.

Although the initial focus of BPM was on the automation of business processes with the use of information technology, it has since been extended to integrate human-driven processes in which human interaction takes place in series or parallel with the use of technology.

Because BPM allows organizations to abstract business process from technology infrastructure, it goes far beyond automating business processes (software) or solving business problems (suite). BPM enables business to respond to changing consumer, market, and regulatory demands faster than competitors – creating competitive advantage.

BPM tools allow the user to:

  • DMAICDefine – baseline the process or the process improvement
  • Measure – Simulate the change to the process.
  • Analyze – Compare the various simulations to determine an optimal improvement
  • Improve – Select and implement the improvement
  • Control – Deploy this implementation and by use of User defined dashboards monitor the improvement in real time and feed the performance information back into the simulation model in preparation for the next improvement iteration. Continue reading