Tag Archives: BA skills

Root Cause Analysis

Business Analyst Techniques #3 Root Cause Analysis

RCADo you believe in getting into the roots of any problem or just happy with the work-around? Indeed root-cause analysis plays very important role in getting the exact reason of the problem. Before getting into roots, let’s understand the meaning of problem. An event which hinders the smooth flow of the process can be termed as an issue and recurrence of same issue is termed as Problem. Root cause analysis (RCA) is done to focus on the identifying and correcting the events which results into problem so that the same can be prevented in future.

RCA should be performed as soon as the defect or variance is detected to avoid major problems in future. Also if the process is delayed, there may be a possibility of information get missed. RCA is not the only responsibility of a business analysts but I believe all the stakeholders should be involved to understand the issue and its criticality. Involving stakeholders also help in getting away from the fictionalization or dilution of the facts. Thus it becomes the responsibility of the analysts to explain the purpose of the RCA to all the stakeholders so that they don’t feel hostile or defensive. We also should keep in mind that one corrective action is not valid for all types of the issues and this is also confirmed by the Root Cause Failure Analysis (RCFA).

There are certain techniques followed by different business analysts and organizations for root cause analysis.

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Knowledge Areas of BA

Business Analysis is all about tasks and techniques followed to qualify the business needs and finding the business solution. The solution may include the system development, process development or improvement and change in the organizational structure. It is about the process to complete the tasks with quality and those who follow these processes are known as business analysts. In some organizations, these business analysts are referred as system analysts, SME (subject matter experts), business process analysts, business system analysts and many more.

The tasks followed by business analyst require specific knowledge areas and a business analyst should focus on them while performing the activities. Many writers have defined these knowledge areas by different names and in different formats. BABOK (Business analysis body of Knowledge) has also defined these knowledge areas which group together related tasks and techniques.

Knowledge areas define the set of techniques which a BA should understand and try to practise during the routine activities. There is no arrangement for these knowledge areas and the tasks from all these knowledge areas can be performed in rapid succession depending on the pertinent inputs from the business owners.

As per BABOK, the list of these knowledge areas (KA) is as below:

  1. Business Analysis Planning and Monitoring
  2. Requirements Elicitation
  3. Requirements Management and Communication
  4. Enterprise Analysis
  5. Requirements Analysis
  6. Solution Assessment and Validation
  7. Underlying Competencies

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