Business Process Management

BPM (Business Process Management)

BPMA business process is a “series or network of value-added activities, performed by their relevant roles or collaborators, to purposefully achieve the common business goal.” These processes are critical to any organization as they generate revenue and often represent a significant proportion of costs. As a managerial approach, (BPM) considers processes to be strategic assets of an organization that must be understood, managed, and improved to deliver value added products and services to clients.

Although the initial focus of BPM was on the automation of business processes with the use of information technology, it has since been extended to integrate human-driven processes in which human interaction takes place in series or parallel with the use of technology.

Because BPM allows organizations to abstract business process from technology infrastructure, it goes far beyond automating business processes (software) or solving business problems (suite). BPM enables business to respond to changing consumer, market, and regulatory demands faster than competitors – creating competitive advantage.

BPM tools allow the user to:

  • DMAICDefine – baseline the process or the process improvement
  • Measure – Simulate the change to the process.
  • Analyze – Compare the various simulations to determine an optimal improvement
  • Improve – Select and implement the improvement
  • Control – Deploy this implementation and by use of User defined dashboards monitor the improvement in real time and feed the performance information back into the simulation model in preparation for the next improvement iteration.


BPM life-cycle
Business Process management life-cycle consists of following:

  • Design
  • Modelling
  • Execution
  • Monitoring
  • Optimization

BPM - lifecycle


Process Design encompasses both the identification of existing processes and the design of “to-be” processes. Areas of focus include representation of the process flow, the actors within it, alerts & notifications, escalations, Standard Operating Procedures, Service Level Agreements, and task hand-over mechanisms.


Modeling takes the theoretical design and introduces combinations of variables (e.g., changes in rent or materials costs, which determine how the process might operate under different circumstances).
It also involves running “what-if analysis” on the processes: “What if I have 75% of resources to do the same task?” “What if I want to do the same job for 80% of the current cost?”


The software has been developed that enables the full business process (as developed in the process design activity) to be defined in a computer language which can be directly executed by the computer. The system will either use services in connected applications to perform business operations (e.g. calculating a repayment plan for a loan) or, when a step is too complex to automate, will ask for human input.


Monitoring encompasses the tracking of individual processes, so that information on their state can be easily seen, and statistics on the performance of one or more processes can be provided. An example of the tracking is being able to determine the state of a customer order (e.g. ordered arrived, awaiting delivery, invoice paid) so that problems in its operation can be identified and corrected.


Process optimization includes retrieving process performance information from modeling or monitoring phase; identifying the potential or actual bottlenecks and the potential opportunities for cost savings or other improvements; and then, applying those enhancements in the design of the process. Overall, this creates greater business value.

BPM Functionalities :

  • Knowledge Management— allows users to share tasks, content, documents, and notifications through knowledge communities
  • Document Management— provides a system for storing and securing electronic documents, images, and other files
  • Collaborative Tools— remove intra- and inter-departmental communication barriers through discussion forums, dynamic workspaces, and message boards
  • Business Analytics— enable managers to identify business issues, trends, and opportunities with reports and dashboards and react accordingly
  • Work Portal— gives users a productive work space for managing tasks, content, forms, documents, notifications, and reminders

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